Pipper Support
We're here to help your big moment go off without a hitch.
Need a hand setting up your reveal, pairing your TV, or sorting out a purchase? Email us at support@pip-per.com and we'll get back to you as soon as we can.
1. Getting started
Create your reveal in the Pipper admin at admin.pip-per.com: pick a theme, add your questions, and save. Then open the Pipper app on your phone to host the live reveal.
2. Pairing your phone & TV
Open the Pipper Apple TV app to display a pairing code, then enter it in the phone app (or scan to connect). Once paired, your phone controls the reveal and the answer appears on the TV in real time. If pairing fails, make sure both devices are online and try generating a fresh code.
3. Inviting guests
Add guest email addresses in the app to send each person a pairing link so they can join from their own phone. Only invite people who've agreed to receive an invitation. If a guest didn't get their email, ask them to check spam, then resend.
4. Purchases & refunds
Some features are available as one-time paid add-ons, shown before you buy. Purchases unlock the corresponding feature on your account. If you were charged in error, email support@pip-per.com. See our Terms of Use for the full refund policy.
5. Privacy & data
You can read how we handle your information in our Privacy Policy. To request access to or deletion of your data, email support@pip-per.com.
6. Contact us
The fastest way to reach a human is email: support@pip-per.com. Tell us what device you're on (iPhone or Apple TV) and what you were trying to do, and we'll help you out.